Feb 14

Woo Back Your Dissatisfied Clients

There are times when you need to mend fences with unhappy customers. Here’s how.

On average, companies lose 20 to 40 percent of their customers each year. This number is steadily increasing as businesses and customers alike begin tightening their wallets.

Good news: You can save roughly half of your lost clients simply by asking them how you can better meet their needs, says Jill Griffin, author of Customer Loyalty: How To Earn It, How To Keep It. She suggests you take these six steps to woo customers back: Continue reading

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Oct 15

CUSTOMER SERVICE CORNER: Keep Customers’ Information Safe

285_2758456With frequent news coverage about data escaping government (and other) offices and posing potential security failures, more customers are feeling a little insecure about their personal information.

Here are a few practices you can implement to make sure that no personal data escapes your company:
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Oct 08

CUSTOMER SERVICE CORNER: Don’t Give Your Customers Excuses

27_2518946When you’re overloaded at work your customers should expect to wait a little longer for their service, right? Wrong! When a customer calls you on the phone or steps into your office, he isn’t interested in how backlogged with work you are. Use the suggestions in the following scenarios to get a handle on your workload, without making excuses for being behind: Scenario: A customer needs a claim processed and you already have a lot of claims waiting.
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Oct 01

CUSTOMER SERVICE CORNER: 3 easy ways to boost your self-esteem when criticism strikes

take-criticism-in-your-strideNot all criticism is bad, but taking it is sometimes difficult. Use these tips to stay upbeat in the face of constructive criticism.
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Sep 24

CUSTOMER SERVICE CORNER: Coordinate department functions with ease

coordinate-effectivelyOne of the tricky things to do in a customer service department is plan a department function that everybody can attend. After all, who’s going to help the customers while all your service reps are at a picnic?
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