Face-to-face communication may at times seem daunting, but it’s almost always the best way to get your point across.
With e-mail, telephone, instant messaging and a host of other communication channels available in today’s workplaces, you may find it difficult to figure out which one works best for your department.
But remember that face-to-face communication is still by far most effective. Continue reading
Put your most ambitious teammembers to work to boost your team’s morale and performance.
Your team’s overachievers often resent being told what to do after they’ve worked hard to excel at their specific tasks. But you can still turn them into team players.
The key is to direct your overachievers’ attention and engage them in meeting the entire team’s goals. Here are a few strategies to help you get the most out of your top performers: Continue reading
There are times when you need to mend fences with unhappy customers. Here’s how.
On average, companies lose 20 to 40 percent of their customers each year. This number is steadily increasing as businesses and customers alike begin tightening their wallets.
Good news: You can save roughly half of your lost clients simply by asking them how you can better meet their needs, says Jill Griffin, author of Customer Loyalty: How To Earn It, How To Keep It. She suggests you take these six steps to woo customers back: Continue reading
Sometimes, it pays to swallow your pride and admit fault.
Customer service reps should not underestimate the power of personal communication as a means of recovering from service mistakes and strengthening their relationships with customers. The next time you have an interaction with a customer you’d like to forget, try these tips to calm the waters: Continue reading
Follow this 6-step plan to become a ‘coaching leader’ for your team–and help your employees weather life’s struggles.
If you expect your employees to leave their personal issues at home, you could be making a grave mistake. As a supervisor, you need to work with them to pull through their issues and become better employees for your company.
Daniel Harkavy, author of Becoming A Coaching Leader, offers this six-step plan to help get your employees on the right track: Continue reading