Your greatest resource for top-notch customer service could be just a cubicle away.
We’ve all been there–we’re doing our best to help our customer, we’re doing all the right things, but we know that, to truly shine, we need to know the product line better than we do.
Even the veterans among us can still enhance their ability by learning more. Follow these three tips to excel in every customer interaction:
1. Talk with your fellow employees. If you work in the same place as your production staff or service personnel, take the time to talk with them about what they do and what makes your organization’s products and services better than the competition. Continue reading
Prep for your next client meeting by writing out a script and practicing your delivery.
Don’t wait until you come face-to-face with a potential client before you decide how you’re going to present yourself and your products. Plan it out ahead of time so you don’t stumble.
Before you ever meet with a client you should practice how you’ll introduce yourself and what you’re selling. But practice in a way that’s conducive to your learning style. After all, you want to remember what you’re rehearsing so you can present your pitch confidently to your client. Continue reading
A cluttered inbox leads to missed deadlines and unaddressed customer complaints. Follow these tips to bring it under control.
When your email inbox starts to fill up past the first viewable page, you risk more than just forgetting to respond to an important client. You could blow the whole deal!
An easy way to prevent this from happening is to re-sort your inbox. In the book Send, authors David Shipley and Will Schwalbe explain how re-sorting your email can help you see your inbox in a whole new way. “Emails you’ve been passing over jump out at you when put in a new context,” say Shipley and Schwalbe.
You never want to turn down business, but sometimes the reality is that the business isn’t there.
You may have an abundance of leads, but if you follow all of them you’ll find yourself on an unnecessary wild goose chase. Instead, figure out which ones are worth your prospecting time and which ones aren’t.
Before you start wasting your time, use the checklist below to analyze your leads. Use these five qualifications as a starting point, from changingminds.org:
Greeting a caller takes only a few seconds, but in that short period of time you have the chance to relay critical pieces of information. Here’s how.
When welcoming customers into your office, you’re the office’s general liaison–the ambassador–to the facility’s customers. You probably have a good idea by now of how to make customers feel secure and welcome, but here are a few tips to keep in mind when it comes to greeting customers:
As far as what you SHOULD DO, remember these guidelines: