Nov 29

What Leadership Style Works Best For You?

Being a good leader means adjusting your style to suit each situation you encounter.

Your leadership style could be failing you when managing your employees. Some styles will work great in certain situations, and fail in others. Read on to find which style to use.

First, what kind of leader are you? Do you let your employees work on their own, without giving too much direction and involve them in decision-making? Do you make all the decisions for them and watch over their progress closely during the day? Or do you just rely on the company’s policies to govern your department?
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Nov 29

3-Part Agenda Can Help Speed Meetings

If your meetings often go off topic, start setting an agenda you can stick to with these tips.

If you’re charged with organizing staff meetings for your boss, consider creating an agenda that’s beyond the usual outline format. This alternative agenda can provide focus and cut down on the meeting time.
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Nov 29

Do’s And Don’ts Of Greeting Customers

Greeting a caller takes only a few seconds, but in that short period of time you have the chance to relay critical pieces of information. Here’s how.

When welcoming customers into your office, you’re the office’s general liaison–the ambassador–to the facility’s customers. You probably have a good idea by now of how to make customers feel secure and welcome, but here are a few tips to keep in mind when it comes to greeting customers:
As far as what you SHOULD DO, remember these guidelines:
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Oct 15

CUSTOMER SERVICE CORNER: Keep Customers’ Information Safe

285_2758456With frequent news coverage about data escaping government (and other) offices and posing potential security failures, more customers are feeling a little insecure about their personal information.

Here are a few practices you can implement to make sure that no personal data escapes your company:
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Oct 13

MANAGEMENT MINUTE: Get Your Hands Dirty Too

233_2628999There’s nothing that discourages an employee more than a boss who requires him to do something that he won’t do himself. You may think you’re exempt because you’ve already “done that.” After all, you had to pay your dues and do the dirty work for many years to be promoted to your “posh” position. But getting involved with the day-to-day on-the-job tasks will provide you with multiple benefits:
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