3 Tips For Boosting Product Knowledge

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Your greatest resource for top-notch customer service could be just a cubicle away.

We’ve all been there–we’re doing our best to help our customer, we’re doing all the right things, but we know that, to truly shine, we need to know the product line better than we do.

Even the veterans among us can still enhance their ability by learning more. Follow these three tips to excel in every customer interaction:

1. Talk with your fellow employees. If you work in the same place as your production staff or service personnel, take the time to talk with them about what they do […]

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