Oct 16

Become A Great Motivator And Lead Your Team To Success

Employee motivation techniques can be as different as the people who work for you. Here are 3 to try.

One of the most crucial tasks of any team leader is to motivate his or her team to achieve more.

“Why Teams Don’t Work” authors Harvey Robbins and Michael Finley have identified three key skills a team leader must have to motivate people effectively. They are: Continue reading

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Oct 16

Make Planning Time Off A Team Effort

Delegate tasks before a vacation to smooth your team’s transition from work to play.

The holiday season is fast approaching. There’s no doubt you–and most everyone else on your team–will want to take some days off. If you don’t schedule these days off properly, your team will be left understaffed on some days. But with a little ingenuity you can tackle this as a team and afford everyone as much of their requested time off as possible. Continue reading

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Oct 16

3 Tips For Boosting Product Knowledge

Your greatest resource for top-notch customer service could be just a cubicle away.

We’ve all been there–we’re doing our best to help our customer, we’re doing all the right things, but we know that, to truly shine, we need to know the product line better than we do.

Even the veterans among us can still enhance their ability by learning more. Follow these three tips to excel in every customer interaction:

1. Talk with your fellow employees. If you work in the same place as your production staff or service personnel, take the time to talk with them about what they do and what makes your organization’s products and services better than the competition. Continue reading

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