CUSTOMER SERVICE CORNER: Keep Customers’ Information Safe

With frequent news coverage about data escaping government (and other) offices and posing potential security failures, more customers are feeling a little insecure about their personal information.
Here are a few practices you can implement to make sure that no personal data escapes your company:

Don’t copy any data to your laptop, PDA or cell phone. You [...]

MANAGEMENT MINUTE: Get Your Hands Dirty Too

There’s nothing that discourages an employee more than a boss who requires him to do something that he won’t do himself. You may think you’re exempt because you’ve already “done that.” After all, you had to pay your dues and do the dirty work for many years to be promoted to your “posh” position. But [...]

MICROSOFT OFFICE TUTOR: Tired Of Blue? Give Excel 2007 A New Color Scheme

Excel 2007 gives you a lot of new visual options when it comes to building a spreadsheet. You can apply themes to your data and use new shape effects and conditional formatting looks. But what about your Excel application itself? Believe it or not, you don’t need to stick with Microsoft’s traditional blue color scheme.
To [...]

CUSTOMER SERVICE CORNER: Don’t Give Your Customers Excuses

When you’re overloaded at work your customers should expect to wait a little longer for their service, right? Wrong! When a customer calls you on the phone or steps into your office, he isn’t interested in how backlogged with work you are. Use the suggestions in the following scenarios to get a handle [...]

MANAGEMENT MINUTE: When You Should Involve HR

Many staff problems you can handle yourself. But when a particularly difficult issue arises, it may be best to consult the experts in handling them — your company’s human resources department.
In many companies, the HR specialist can help you solve a wide range of problems.
Consider asking your HR staff for advice when:

An employee is risking [...]