Don’t be caught off guard when you’re stuck with an upset customer. Don’t let a furious caller stop you from doing the very best job you can. The next time you’re on the receiving end of an angry customer’s rant, try these tips to calm him down and resolve the issue effectively, from Gemma Gibson’s article, “How Best To Deal With Angry Customers.”

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Do you often feel like you need to walk on eggshells around fighting subordinates? Do arguments disrupt your employees’ workdays? Do you sometimes feel like you need to side with one employee or the other to truly resolve the conflict?

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Everyone has sent out an email in haste only to regret it a few minutes later. Perhaps you were angry about something decided in a meeting, or one of your employees acted in a way you thought was unprofessional. You naturally want to react to the situation immediately.

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When you answer a customer’s phone call, the boredom you feel at work can be heard in your voice.

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If you’re feeling sluggish in the mornings when you arrive at work, chances are you need a better way to increase your energy level. We have the remedy. Start off your day right with these energy boosters:

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