MANAGEMENT MINUTE: Tackle difficult conversations with ease

“You probably have one of two of them in your company, if not right in your department: The employee who has an odor because he doesn’t shower regularly, or the employee whose breath is unbearable. You as the supervisor need to be the one to address these issues, but you don’t want to insult your employees or hurt their feelings. But their poor hygiene and nasty habits are distracting to say the least.

MICROSOFT OFFICE TUTOR: Print only the data you want to include

Printing an Excel spreadsheet doesn’t always run smoothly. Often, your data splits awkwardly between pages or you try to fit so much on one page that you can’t read the numbers. You can avoid most of these printing problems by focusing on only the data you really want to print.

CUSTOMER SERVICE CORNER: Does your company’s customer service policy stink?

Just because your company has a process in place doesn’t mean it’s a good one. More and more companies are shifting their focus to protect themselves and displace the customer. But how do you change a bad policy when you’re just the customer service representative?

MANAGEMENT MINUTE: Help employees celebrate change

How do you make sure your employees don’t fall into a rut when committing to an important change in your company?

MICROSOFT OFFICE TUTOR: Format the same document in two different ways

If you’re working on a long document and want parts of the document to have Landscape page setup, you can do so by following these steps.