MICROSOFT OFFICE TUTOR: Change the default chart font in Excel

Excel’s charts include text in many places — the title, legend, axis labels, and data series labels, for instance. To change the default font for these text objects, you may approach the task by formatting each type of object individually.

CUSTOMER SERVICE CORNER: 5 Easy ways to ruin your credibility

Establishing credibility is crucial to your company’s success. With credibility, your company will receive repeat business and referrals. Without it, you’ll just get a bad rap.

MANAGEMENT MINUTE: Don’t make yourself the bad guy

If your corporation has recently downsized, your remaining employees are probably worried that they’ll be next to go. Compound this fear with additional work, and you’ve got yourself a staff of frustrated employees.

MICROSOFT OFFICE TUTOR: Remove those extra Word buttons from your Windows taskbar

Beginning with the release of Office 2000, Word began using a multiple document interface (MDI) in place of the single document interface (SDI) used in earlier versions. With SDI, your open Word documents are represented by a single button on the Windows taskbar; to switch between open documents, you need to use Word’s Window menu. In Word’s MDI, each of your open Word documents is represented by an individual taskbar button, enabling you to switch between open documents using the Windows taskbar.

CUSTOMER SERVICE CORNER: Understand an angry customer’s point of view

Thinking about where your customer is coming from will help you to get to the root of his problem, and thus to the solution, sooner.