As a customer service representative, your top priority is helping your customers. Believe it or not, sometimes that means getting out of their way!
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In any organization, the bottom-line numbers tell the overall success story. You’re either making money, or you’re not. And if you aren’t making money, it’s probably because you’re spending too much money — or wasting it. While there are some obvious ways to note when a company is wasting money — such as purchasing a very expensive piece of equipment they neither need nor can afford — there are some money wasters that aren’t as obvious.
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If you perform a lot of data entry, then you probably use Excel’s AutoFill feature to save time and fill a series in your spreadsheet. By default, the Fill handle creates a series from lowest to highest, or ascending order. But, if you want a series to extend from highest to lowest, or descending order, it’s a snap to do.
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As a customer service professional, you know that little things — an ill-chosen word or a lapse in your tone of voice — make a big difference. Sometimes just being mindful of what sorts of phrases touch a nerve — and knowing what to say instead — makes the difference between a positive customer experience and a disgruntled soon-to-be-former customer.
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No matter what you’re trying to do in the office, everything revolves around communication. Leading your team, explaining company policies and running successful meetings all require sharp communication skills. Unfortunately, there’s no single definition of “sharp communication skills.”
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