MICROSOFT OFFICE TUTOR: Four ways to quickly access Word’s Go To dialog box

Microsoft Word’s Go To dialog box allows you to immediately move to any page, section, line, bookmark, comment, footnote, endnote, field, table, graphic, equation, object, or heading in your document. You can use any of the following four methods to access this dialog box.

CUSTOMER SERVICE CORNER: Do your homework before jumping to a solution

Try this basic problem-solving plan as you begin to help your customers. The more you use it, the more you’ll be able to adapt it to suit each customer’s situation.

MANAGEMENT MINUTE: Give your bored employee a challenging new task

As a supervisor, it’s your job to notice your employees’ strengths and weaknesses. And sometimes what you perceive as a weakness is really a sign of boredom. If you have a team member who seems apathetic and doesn’t participate in group discussions, maybe he’s just bored and needs a new challenge.

MICROSOFT OFFICE TUTOR: Jump to another location in your Excel workbook with a mouse click

When you think of Excel worksheet hyperlinks, you probably think of website links. There’s another great use for hyperlinks in your workbook that you might not use to its full potential: internal links.

CUSTOMER SERVICE CORNER: Impress customers within the first minute

Most people decide to embrace or reject a person within the first seconds of meeting her, studies show. Likewise, when handling your customers, what you say in the first few moments of a conversation is crucial.