CUSTOMER SERVICE CORNER: Learn to bow out of a conversation gracefully

It happens to every customer service representative: A customer calls with a concern or new order, and after you’ve finished the conversation, he still wants to chat. You want to be nice, but you’ve got mountains of work to do.

MANAGEMENT MINUTE: In an interview, ask the right questions to get the right answers

If you’ve grown weary interviewing applicants and you’re not finding any with aspiring success stories to share, perhaps it’s not the candidate. Maybe you’re simply not asking the right questions.

MICROSOFT OFFICE TUTOR: Use effective digital images in your PowerPoint presentations on any budget

Inserting digital photos is an effective technique to add personality to your PowerPoint presentations, but you might not have the budget for a high-end digital camera. If you want digital images without spending hundreds of dollars, consider these alternatives.

CUSTOMER SERVICE CORNER: Project a positive image for your company

A primary part of your job is being your company’s “face” and “voice”. Because you’re the person customers will deal with the most, you set the tone for your company. So go the extra mile and follow these tips to project a positive image for your company.

MANAGEMENT MINUTE: Promote better communication by eliminating physical barriers

What can you do to encourage your employees to speak to one another face-to-face more often? Try breaking down the physical barriers in your office to allow everyone that important in-person contact every day.