MICROSOFT OFFICE TUTOR: Add the currently open Word document to your Favorites folder

You routinely add websites to your web browser’s Favorites folder for quick retrieval later, but did you know you can also add currently open Word files to the Favorites folder?

CUSTOMER SERVICE CORNER: Charm new customers with a thank-you note

One way that you can show you care is by writing a letter on your agency letterhead, but another faster and more professional way is to use one of Microsoft’s ready-made templates.

MANAGEMENT MINUTE: 7 tips to battle e-mail overflow

Employees report that roughly 40 percent of their time during work hours is spent reading and writing e-mails, according to a survey from Cohesive Knowledge Solutions. This huge chunk of time can cost your company a huge chunk of change — approximately $300 billion a year in lost time and productivity.

MICROSOFT OFFICE TUTOR: Never type an Excel absolute reference again

Absolute references keep an Excel cell reference from changing when you copy and paste it into another cell. Although you can manually create an absolute reference by typing a dollar sign before any Excel reference, we’ll show you a faster option.