MANAGEMENT MINUTE: Control a tense situation in 5 steps

How you respond to your employees when they express themselves in an emotionally tense situation affects morale and productivity on your team.

MICROSOFT OFFICE TUTOR: The fastest way to insert text above your Word table

After inserting and formatting a table in a new document, you realize that you need to add some text above the table. But how do you create extra space above your table when the table begins on the first line of your document?

CUSTOMER SERVICE CORNER: Personalize your email signature for easy access

Including your contact information in your email signature is a simple way to make sure your customers can always get in touch with you.

MANAGEMENT MINUTE: Know your rights when it comes to monitoring employee emails

There are several reasons why companies monitor their employees’ email, phone and internet use. Excess time spent on personal projects decreases productivity and customer service quality. Also, employees could leak confidential information that puts the company at risk. But is this monitoring legal?

MICROSOFT OFFICE TUTOR: 2 ways to designate Excel named ranges in a flash

Named ranges are a valuable asset to your workbook because they make it easier to build formulas and navigate through your data. If you think the set-up time for applying named ranges is too much of a burden, you’re wrong.