MANAGEMENT MINUTE: Walk the line between friend and supervisor

You’ll find that the key to most management situations is balance, and walking the middle ground between supervisor and friend is no exception.

MICROSOFT OFFICE TUTOR: Let Excel format your PivotTable so you can concentrate on the data (2000/2002/2003/2004/2007)

Instead of spending valuable time trying to pretty-up your PivotTable, let Excel do the work for you.

CUSTOMER SERVICE CORNER: Don’t fall through on your follow-through

Your team members need to provide exceptional customer service, and your company needs to hold up its end of the deal by providing top-notch quality.