CUSTOMER SERVICE CORNER: Keep a waiting customer patient

When you’re the middle person between your customer and your company’s executive decision-maker, you’ve got to play double duty on the communication front lines. You have to coordinate the problem solving and stay in touch with both parties.

MANAGEMENT MINUTE: Get ahead of the rest with effective risk taking

For many of us in the workforce, taking risks may mean the difference between being supervised or being supervisor. Knowing how to assess whether taking a risk can be beneficial for you is easy as long as you go about it in the right way.

MICROSOFT OFFICE TUTOR: Zoom in on your Excel data in seconds (2000/2002/2003/2007)

If your mouse has a wheel, you probably use it to scroll up and down through lengthy worksheets. You may not realize that you can also use it to change the zoom percentage for your view of the worksheet.

CUSTOMER SERVICE CORNER: Keep a customer’s unwanted advances at bay

How do you respond when a customer is openly smitten with you? Refer to the following dos and don’ts as a guideline.

MANAGEMENT MINUTE: 5 ways to say ‘no’

It’s easier to say “no” when you are equipped with the responses that won’t upset your coworkers or make you look uncaring and selfish. Here are five easy ways to say “no”.