Posted on December 18th, 2009 by Eli Journals
When the phone lines start lighting up, you can’t lose your cool. If there is more than one caller on the line, not only do you have to prioritize calls, you have to check with individual callers to see if they are okay with being put on hold.
Filed under: Customer Service Corner | No Comments »
Posted on December 16th, 2009 by Eli Journals
Leaders must set the tone for their staff and there’s no better way to do that than by determining which customers to target and how to capture their attention.
Filed under: Management Minute | No Comments »
Posted on December 14th, 2009 by Eli Journals
By default, hiding a column or row also hides any graphic objects that are anchored to a cell in that column or row. However, you can make sure that these types of objects always remain visible by changing their positioning properties.
Filed under: Microsoft Office Tutor | No Comments »
Posted on December 11th, 2009 by Eli Journals
We’ve all been there — we’re doing our best to help our customer, we’re doing all the right things, but we know that, to truly shine, we’d need to know the product line better than we do.
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Posted on December 9th, 2009 by Eli Journals
Every company is dealing with budget cuts and an unstable economy — but that doesn’t mean you can’t find cost-effective ways to motivate your staff.
Filed under: Management Minute | No Comments »