MANAGEMENT MINUTE: 3 statements you should never say when letting someone go

Don’t beat around the bush when letting someone go. If you have to lay off or fire an employee, the worst thing to do is to be indirect or insincere.

MICROSOFT OFFICE TUTOR: Flag an outgoing Outlook message so the recipient receives a reminder (2000/2002/2003/2007)

Let’s say you want to help an email recipient remember to review an email that you’re sending. You can flag that message and cause the recipient to receive a reminder about reviewing that email message.

CUSTOMER SERVICE CORNER: Keep your emotions in check when helping customers

Even though your supervisors are always telling you to be patient with your customers and not to get upset with them, following suit can sometimes be a major challenge.

MANAGEMENT MINUTE: Workshop a winning strategy

Winning strategies don’t fall out of the sky, even if some companies make their strategies seem effortless. Without strategic planning, your company has no path to follow or goal to shoot for.

MICROSOFT OFFICE TUTOR: Straighten out a curly quote with one keystroke (2000/2002/2003/2004/2007)

By default, Word creates curly, or “smart” quotation marks (”) and apostrophes (’) while you type. But, if you need a straight version, such as for measurements (5′), you don’t need to rely on the Symbol dialog box.