Some parts of a customer service-related job–while crucial–can be dull and rote. But there are ways you can inject fun into almost any mundane task.

Business coach Brook Montagna offers some suggestions for livening up your daily routine tasks and having more fun in the workplace:

 

• When making calls, set a personal goal as well as a business goal for each call. For instance, you might aim to make the customer laugh or to pass on a helpful tip.
• Another thing to try when you’re on the phone is to make a chart using emoticons. For each call, draw an emoticon that represents the customer’s state of mind or how you felt about the call.
• Plan a few five- to 10-minute “mini-celebrations” each day. Schedule them ahead of time so you can look forward to them, or plan one to follow each major task you finish. Examples of mini-celebrations include: planning a special meal; mindfully sipping a cup of tea or coffee; writing a postcard or note to someone you care about; sketching a flower or animal; completing a quick journal entry; and reading a couple of pages of a book or website.

Filed under: Customer Service Corner