MICROSOFT OFFICE TUTOR: Position graphics perfectly using Word’s own graph paper (2002/2003/2004/2007)

When it comes to placing drawing objects in just the right spot, eyeballing it may seem like your only option. As you know, this can produce less-than-desirable results. Instead of relying on such shaky methods, why not display non-printing gridlines behind your drawing objects?

CUSTOMER SERVICE CORNER: Eliminate waste to improve productivity

If you think you’re overworked, you’re probably right — but your customers don’t have to know it. You can speed up your productivity and exceed customers expectations without adding more work to your day, says Jay Arthur, author of the Lean Six Sigma handbook series.

MANAGEMENT MINUTE: Know what your workers go through in their jobs

If your workers think that you’d never do what they do, you could be sending a bad message. Getting involved with the day-to-day on-the-job tasks will provide you with multiple benefits.

MICROSOFT OFFICE TUTOR: Pinpoint your 3-D chart’s data points with drop lines (2000/2002/2003/2004/2007)

Although Excel’s 3-D charts do a pretty good job of simulating 3-D objects on a 2-D screen, it can sometimes be difficult to visually line up a data point with its corresponding position on the chart’s category axis.

CUSTOMER SERVICE CORNER: You can lock in loyal customers

You can quickly create a customer retention plan that incorporates all components of your business. Here’s how to get started.