If you often use alphanumeric data in your worksheets, such as product codes, customer IDs, and case numbers, it’s easy to get frustrated when you attempt to sort. With a good understanding of how Excel sorts alphanumeric data, you’ll find it much easier to analyze your data after you’ve sorted.
Filed under: Microsoft Office Tutor | No Comments »
Customers who come to you with a problem are often nervous that things won’t go well. But you can help them breathe easier by using a few key sentences.
Filed under: Customer Service Corner | No Comments »
Manage your mistakes wisely by apologizing to your employees the professional way.
Filed under: Management Minute | No Comments »
Office 2007’s new ribbon interface may look more appealing, but it also takes more space away from your work area than the earlier versions’ menus.
Filed under: Microsoft Office Tutor | No Comments »
As a customer service representative, you may think that you don’t need to worry about these security problems because of the nature of your job. But there are a few practices you can implement to make sure that no personal data escapes your agency.
Filed under: Customer Service Corner | No Comments »