Understanding your own emotional intelligence is yet another way to tap into your strengths and use them to better serve your customers.
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You could spend your days scrutinizing and questioning every decision your employees make. Or, you could provide them with the training that will allow them to make decisions you can trust.
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Congratulations to the winner of our Twitter contest, Jennifer Sprague (@FingersToToes)!
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Presenting to an audience from another country is challenging because subtle jokes or even business references often don’t translate across cultures. You would make matters worse if you misspell a word while attempting to use another country’s native language. Fortunately, you can designate text as a language other than your system’s default and spell check it fast.
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After a long day taking dozens of phone calls from customers, it can be easy to slip into automated responses. But staying mentally alert to each and every one of your callers is key to providing stellar customer service.
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