MANAGEMENT MINUTE: Lower your employee turnover rate with this advice

If you don’t know why most workers leave their jobs, you could be making some crucial mistakes that will hurt your company’s productivity — and its bottom line.

MICROSOFT OFFICE TUTOR: Revolutionize your underlining with a simple font setting (2000/2002/2003/2004/2007)

Underlining characters may not be something you think about often, but it’s a chance to add a decorative element to your documents. Rather than settle for the default single line, use Word’s Font options to introduce some style to your text.

CUSTOMER SERVICE CORNER: Shape your service through feedback

If you’re like most companies, you’re working hard to bring in new customers and deliver top-notch service to existing customers. But do you know whether you’re meeting anyone’s expectations?

MANAGEMENT MINUTE: Hire the right consultant

Sure, most consultants honestly want to help you lead your company better — but many don’t live up to that desire. You can avoid the messy fallout of hiring the wrong consultant for your company by watching out for these red flags.