How many times have you gone to a training session or inservice, came away energized from what you learned — but ultimately didn’t change your behavior as much as you hoped? It has happened to all of us. But you can maximize the results — and improve as a customer service professional — if you [...]

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You may be 100 percent invested in your company, but many employees struggle with remaining invested in their jobs when they are providing care for a loved one at home.
Statistics: More than 50 million workers in the United States are the primary caregiver for sick, disabled or elderly family members, according to a recent survey by [...]

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When you create a large or complex Excel chart, it’s a good idea to position it on its own worksheet. This way, you’ll be able to view, modify, and print the chart more easily. When Excel creates a chart sheet, it automatically displays the chart onscreen using the same relative dimensions the chart uses when [...]

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