MANAGEMENT MINUTE: 3 steps to smooth the hiring process

Despite how well you understand the job roles in your department, it’s still a daunting task to hire a new person who must fit well on your team and bring something new to your company.

MICROSOFT OFFICE TUTOR: Change paragraph alignment from the keyboard (2000/2002/2003/2004/2007)

When you’re typing the paragraph you need to align, where are your hands? They’re on the keyboard, of course. Instead of breaking the flow by moving to the mouse to apply alignment settings, you can keep your fingers on the keyboard using these helpful alignment shortcut keys.

CUSTOMER SERVICE CORNER: What your callers really need from you

What’s one of the keys to great customer service? Listening to your customers and letting them know that you’re listening. Here are five ways you can boost your listening skills and set your customers at ease.

MANAGEMENT MINUTE: 7 strategies to turn your staff into top performers

Top-performing managers have a set of philosophies in their pockets that keep them focused on achieving results. These managers have a handful of behaviors in common.

MICROSOFT OFFICE TUTOR: Protect your slide from accidental changes with an invisible shield (2000/2002/2003/2004/2007)

When sharing PowerPoint presentation files, it’s inevitable that someone’s wayward clicks will accidentally alter your slide. For instance, an errant mouse movement could put your graph’s alignment out of whack. There’s an easy way to protect your slide from unwanted fiddling:

Open your slide in Normal view (View | Normal) and zoom out so you can [...]