MICROSOFT OFFICE TUTOR: Put a presentation on a CD (2003/2007)

One way to deliver a presentation, especially one that viewers run themselves, is on a CD. You can include the PowerPoint viewer, so that even people who don’t have PowerPoint can view the presentation. This is ideal for sales presentations that you want to send to potential clients.

CUSTOMER SERVICE CORNER: Watch out for these common service mistakes

Unfortunately, many customer service managers make the same common mistakes. Here’s how you can avoid them — and save your business.

MANAGEMENT MINUTE: Let common sense be your guide

Excellent managers depend on more than their training to motivate their employees — they also rely on common sense. When you make decisions that make sense, your employees are more likely to respect your choices and perform to their best ability.

MICROSOFT OFFICE TUTOR: Print two Excel pages on one sheet of paper (2000/2002/2003/2007)

You can change your Print options to print two — or more — Excel pages on one sheet of paper. Just follow these steps.

CUSTOMER SERVICE CORNER: Engage caller participation in 4 easy steps

No one wants to participate in a dull conversation. Spicing up your conversations by giving the caller a chance to voice his opinions and share his concerns is not only entertaining, but also great for your company in terms of feedback.