MANAGEMENT MINUTE: You can bridge generation gaps

Ever feel like you’ve spent hours trying to get Baby Boomers to relate to Gen Xers or vice versa? You’re not alone.
“The over-40 crowd wonders why the 25-year-old wants to be promoted to manager during his first week of employment (and leave at 4:55 pm each day) while the under-30 group believes a more seasoned [...]

MICROSOFT OFFICE TUTOR: Resume your Word document’s numbered list instantly (2000/2002/2003/2004/2007)

Often, while creating a numbered list in your Word document, you may need to add a paragraph that shouldn’t be numbered. After pausing the list to type this parenthetical information, you may want to resume the numbered list. How do you pick up where you left off? Here’s a quick rundown:

Put your cursor at the [...]

CUSTOMER SERVICE CORNER: 3 reasons why customers might ignore you

You’ve spent all your resources getting your company’s products and messages into the public eye, so you’re good to go, right? Wrong.
U.S. customers are a tougher sell today than they were only a couple decades ago, says Mark Joyner, author of The Irresistible Offer: How To Sell Your Product Or Service In 3 Seconds Or Less. [...]

MANAGEMENT MINUTE: Lead your staff through company turmoil

Today’s rocky economy and skyrocketing cost of living may be leaving your employees feeling vulnerable to layoffs. Now is the time that you must make your staff members feel like an asset to your team, and alleviate any fears that they might be out of a job.
Worst case scenario: If your company is in the [...]