You most certainly don’t have to like everyone. But if you don’t want to be miserable eight hours a day, you have to find a way to deal with both your annoying customers and co-workers. We’ve all had our share of difficult people in the workplace, and chances are you will have to face dealing [...]
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Are you ready to take the next step in your career, but you’re not sure how to grab your boss’s attention and show him you’re ready for upper management? No problem; follow these tips, from F. John Reh’s article, Getting A First Management Job:
1. “Do your job well,” says Reh. There’s no reason to give [...]
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Word’s automatic numbered lists and bullets can cause a lot of frustration when it comes to formatting. In this two-minute quick tip video, Office Skills Society editor Kara Hiltz, shows you how to format your numbered lists independently of their text.
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Even if you aren’t able to give an unhappy customer exactly what he wants, you may be able to reach an amicable resolution — if you do your homework. Stock up on solutions and you’ll find yourself ready for any customer problem.
Check with your supervisor and see what kind of latitude you have when rectifying [...]
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Are your employees stressed out at work? If so, they might be feeling stress from the demands of the job itself, not you.
So what does this mean to managers? That depends on your department’s situation. It is very common (and normal) for employees to feel stress in the workplace. Here’s where your management skills can [...]
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