Posted on June 5th, 2009 by Eli Journals
Often a customer will get angry at you because you’re following company policy. How do you explain to her that you don’t make the rules?
You’ll never be able to satisfy every customer, but you certainly should try. In the meantime, your job is to adhere to company policy, and oftentimes that clashes with your customer’s [...]
Filed under: Customer Service Corner | No Comments »
Posted on June 3rd, 2009 by Eli Journals
Your leadership style could be failing you when managing your employees. Some styles will work great in certain situations, and fail in others. Read on to find which style to use.
First, what kind of leader are you? Do you let your employees work on their own, without giving too much direction and involve them in [...]
Filed under: Management Minute | No Comments »
Posted on June 1st, 2009 by Eli Journals
When you’re storing email addresses or web addresses in a spreadsheet, Excel often changes them to hyperlinks as you type. This way, you can follow the link or open your email just by clicking the hyperlink. But when you don’t want to open an Internet browser, it’s frustrating when you’re constantly clicking on the links [...]
Filed under: Microsoft Office Tutor | No Comments »
