Coaching can help your employees overcome their professional weaknesses and meet performance goals, but it isn’t always the best thing for you to do. Study the following scenarios, from F. John Reh’s article, Employee Coaching: When To Step In, to learn how to take a step back:

Your employee is still going through the training process. [...]

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Office 2007’s new interface doesn’t allow for much customization. If you loved your custom toolbars in previous versions, the ribbon interface might give you a rude awakening. After all, you can’t customize toolbars that don’t exist! But we’ll teach you how to take full advantage of Word 2007’s interface by utilizing the Quick Access Toolbar.
But [...]

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Customer conflicts that drone on only make for tired and frustrated customers and edgy service reps. That’s why you should strive to rectify your customer’s problem on the first try.
Resolving customer conflicts on the first encounter has multiple benefits, including:

You’ll increase customer satisfaction because your customers won’t have to call back a second or third [...]

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Wonder how you’re going to get it all done? You can get it all done, if you learn how to manage your time properly. Become a master at this fine art by following these six tips from Six Slam-Dunk Time Management Tips, courtesy of Robert Half International:

“Create a to-do list.” At the end of each [...]

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We’ve all been there: You’re the last person to present at the meeting and you know you’ll never get through all the interesting fade-ins and carefully timed progressions you worked so hard on. You want to just click through to get to your points, but that’s a dead giveaway that you’re rushing your presentation. Here [...]

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