MICROSOFT OFFICE TUTOR: Lay out PowerPoint objects with perfection (2002/2003/2007)

Laying out objects on a PowerPoint slide is both an art and a science. You can help the process along by making sure that objects that should line up actually line up. Spacing objects in a pleasing way is also important.
Often you just need to move an object a little bit so that the entire [...]

CUSTOMER SERVICE CORNER: Go back to basics for sales training

Your sales team can know everything there is to know about your products and services — but that doesn’t mean they’ll convince potential customers to plunk down cash.
That’s where sales training comes in, says personal development consultant Sheila Mulrennan. “Training gives sales people communication, people and professional skills,” she says.
Best: Your well-trained staff will be the [...]

MANAGEMENT MINUTE: Things to consider before you hire a temp

Temporary workers can seem like an easy way to get help in your department, but there can be drawbacks. Read on for the things that you should take into consideration before you call a temporary-employment agency, from Patricia Schaefer:

Training. If the temp is new to your company and the job, you will need to spend [...]

MICROSOFT OFFICE TUTOR: Keep your Excel values’ leading zeros (2000/2002/2003/2004/2007)

If you need to enter the Zip code 02364 in your Excel spreadsheet, you’ll probably throw your hands up when Excel automatically changes the value to 2364. Your Zip code must have five digits, but by default Excel doesn’t display leading zeros.
Here’s the solution: Create a custom number format with five digits. This custom format [...]

CUSTOMER SERVICE CORNER: Guide customers through procedural changes patiently

No matter how clearly you explain a new procedure, some customers just won’t get it. But don’t be so quick to assume customers are to blame for this confusion. If you are receiving many of these calls, perhaps the problem isn’t with your customers, but with your company’s mailing. And, finding the source of the [...]