Posted on May 6th, 2009 by Eli Journals
Diversity is the name of the game in today’s workforce. Your management style must match your employees’ multicultural differences if you want to excel.
It isn’t easy to be a politically correct, multicultural leader who is respected by all of her employees — despite employees’ unique individual perspectives. Fortunately, Juana Bordas, author of Salsa, Soul, and [...]
Filed under: Management Minute | 5 Comments »
Posted on May 4th, 2009 by Eli Journals
In professional writing, it’s considered a major faux pas to allow text strings or phrases such as Mr. Smith, June 11, van der Haam, and Chapter 7 to break across a line. Instead of having to be obsessive in your proofreading, we’ll help you plan ahead to avoid this problem by using non-breaking spaces.
To insert [...]
Filed under: Microsoft Office Tutor | No Comments »
Posted on May 1st, 2009 by Eli Journals
Sometimes customers respond angrily because they feel alienated and threatened by you and your power. Turn your language into “we-speak” to make them feel like you’re on their side.When you talk to your customers as though you are on the same team, you’ll be on your way to fostering better customer relationships. Your customers will feel [...]
Filed under: Customer Service Corner | No Comments »
