Sound effects, narrative clips, songs, or even entire soundtracks expands and enhances your slideshow — but the resulting speaker icon that appears whenever you insert an audio file usually winds up being an eyesore.
Fortunately, it’s just as easy to hide the icon as it is to insert a sound file. First, choose Insert | Movies [...]

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Don’t leave your customer service feedback in the hands of a once-a-year survey: Find out how your customers’ satisfaction rates with every transaction.
Not that large-scale customer service feedback surveys aren’t helpful; they can bring in a wealth of information if constructed properly. But executing them can be time consuming and costly.
So save yourself some time [...]

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An interview is stressful for the job candidate, but what about the interviewer? After all, you’re under pressure to hire your staff’s next superstar.
Marcia Zidle offers her advice on what managers do wrong when they’re interviewing job candidates in the article  titled Hire Winners: Avoid These 10 Interview No-No’s.
Make sure you can deliver by avoiding [...]

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If your PivotTable’s source data contains errors, you’ll notice those errors pop up in your PivotTable too. Here’s how you can replace error values with blank cells in your PivotTable:

Click anywhere within your PivotTable to view the PivotTable toolbar (or choose View | Toolbars | PivotTable from the menu bar).
Click the PivotTable button on the [...]

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Don’t let a furious caller stop you from doing the very best job you can. The next time you’re on the receiving end of an angry customer’s rant, try these tips to calm him down and resolve the issue effectively, from Gemma Gibson’s article titled How Best To Deal With Angry Customers.

Be straightforward. Explain your company’s [...]

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