Tired of leaving voicemails only to have customers not call you back? The message you’re leaving may be the problem. Waiting for people to return your calls can be frustrating, especially when you can’t move on with a task until you get a reply. But before you get angry at those people who haven’t called [...]

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Conflicts among different departments can occur often. Everyone wants to look out for herself and play the blame game, instead of realizing that you’re all working together to provide the best services and products possible.
Use these skills from Jim Tamm, author of Radical Collaboration, to foster a friendly and collaborative relationship with co-workers in other [...]

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Although it’s easy to type your name yourself instead of using field code to do it, there are circumstances when field code is more efficient. For example, when creating a Word template that many people will use, a field that automatically inserts the document author’s name will save each user from having to type her [...]

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Just like you need to act professional in front of customers, you should always portray yourself professionally when you send customers emails. When you contact a customer via email, it’s possible the customer doesn’t know who you are. And as the saying goes, you get only one chance to make a first impression. But you [...]

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Negotiating salaries can be just as difficult for you as it can be for your employees. Here are some tips to master this fine art, from Susan M. Heathfield’s article titled Tips For A Successful Salary Negotiation:

Make your goal a win-win situation, says Heathfield. Don’t go into the conversation feeling like you need to win and [...]

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