Employee motivation techniques can be as different as the people who work for you. Here are 3 to try.
One of the most crucial tasks of any team leader is to motivate his or her team to achieve more.
“Why Teams Don’t Work” authors Harvey Robbins and Michael Finley have identified three key skills a team leader must have to motivate people effectively. They are: Continue reading
Delegate tasks before a vacation to smooth your team’s transition from work to play.
The holiday season is fast approaching. There’s no doubt you–and most everyone else on your team–will want to take some days off. If you don’t schedule these days off properly, your team will be left understaffed on some days. But with a little ingenuity you can tackle this as a team and afford everyone as much of their requested time off as possible. Continue reading
Your greatest resource for top-notch customer service could be just a cubicle away.
We’ve all been there–we’re doing our best to help our customer, we’re doing all the right things, but we know that, to truly shine, we need to know the product line better than we do.
Even the veterans among us can still enhance their ability by learning more. Follow these three tips to excel in every customer interaction:
1. Talk with your fellow employees. If you work in the same place as your production staff or service personnel, take the time to talk with them about what they do and what makes your organization’s products and services better than the competition. Continue reading
E-mail blunders can reflect badly on you. Take these steps to clean up your messages before you hit “send.”
The speed and casual nature of e-mail can sometimes tempt you into using it as a sounding board. But hastily composed e-mails written in a moment of anger or levity can damage your reputation at work. Before you hit that “send” button, try one of these tips: Continue reading
Overcome the distance barrier and get the most out of your off-site employees.
A principle building block of any business is trust between management and employees. As a supervisor, you must trust that your employees will fulfill their job responsibilities.
This holds especially true for teleworkers. But how do you show your trust? Knowing the right methods will make all the difference.
Here are 7 ways that you can begin to build a trusting relationship with your teleworkers:
- Manage by results; do not micromanage based on face time.
- Communicate goals and set expectations in a definitive manner.
- Establish interim and final due dates for projects
Read more! Continue reading